Set Event Timeout for _SAS_CONTACT_HISOTRY_EVENT

[teresa_abbate]

Hi all,

for my decision campaign, I need to change the default timeout of 1000 ms for the _SAS_CONTACT_HISTORY_EVENT. This event is  used by native SAS flow "_SAS_CONTACT_HISTORY_WS_FLOW" for updating the contact history table when a Decison Campaign is executed.

Thees are the steps done:

1.Open Management Console

2. Plug-ins--> Decision Services Manager -->SASEngineRepository--> Event

3.Right click on the event

4.Enable timeout --> set a different timeout

5.click OK

After theese steps I've closed the SAS Management Console, re-opened it and at the path  " Plug-ins--> Decision Services Manager -->SASEngineRepository--> Event", the event now has the new timeout value.

However, at the path " Plug-ins--> Decision Services Manager -->SASEngineRepository--> Decision Flows" of SMC, for "_SAS_CONTACT_HISTORY_WS_FLOW" the value of Timeout Value is set to "None" and Timeout Stasus is still "Disabled".

I did a Syncronization with the Repository but nothing is changed.

How can I do?

The version of Real Time Decision Manager is 6.4 and SMC is 9.4.

Thank you,

Teresa

[shill · Accepted solution]

When you use the plug-in to change the timeout value, it communicates directly with the engine server, so you won't see those changes reflected in the copy stored locally in the metadata server's engine repository folder.

[teresa_abbate]

Hi Shill!

Do you mean that even if i don't see changes in the metadata server's engine repository, the event timeout is active?

[shill]

That's correct.

[teresa_abbate]

Thank you Shill!