SAS Digital Marketing Studio - Takes 40 minutes to attach a broadcast

[DarrylLawrence]

I am trying to change a broadcast in the communication node in a SMS campaigns.

When I click on the pen (see attached screenshot) to select a different broadcast to attach to the communication node, the cursor spins for up to 40 minutes before bringing up a list of the broadcasts that I can add to the communication node.

Any ideas on what we need to do to speed up this process. We have quite a number of broadcasts that we defined in SAS Digital Marketing Studio - should we delete or archive broadcasts that we no longer use?

We are running SAS Customer Intelligence Studio 6.3 and SAS Digital Marketing Studio 6.3 on UNIX (AIX 64)

[Michael-B]

Hi - Can you please raise a new track with SAS Technical Support and someone will be able to help you with this issue.
You can raise a new track here: https://support.sas.com/ctx/supportform/createForm
Many thanks

[Casamaretam]

That sounds like a frustrating issue with SAS Digital Marketing Studio.

[RobertDavies]

Waiting for 40 minutes for a broadcast to attach to a communication node is not ideal. Deleting or archiving broadcasts that you no longer use could potentially help speed up the process, as having a large number of broadcasts may be causing the delay.