SAS Customer Intelligence Studio can not open saved campaign

[ebad_shakeeb]

I have restarted the SAS server and after normal start everything is working normal except SAS CUSTOMER INTELLIGENCE STUDIO,

SAS MA Version: 5.41

Problem:

Can login to SAS CI but unable to open or create campaign.

I have check the log but did not find exact problem, anyone please help it is urgent.

[Bet_ty]

Hi, thanks for using the CI SAS Support Community!

We would like to help you directly with this issue.  When a problem requires individual investigation and diagnosis, this is best handled by our Technical Support team.

If you haven’t done so already, please raise a Technical Support track, following these Guidelines

Many thanks!

- Beate

Beate Wellhausen

Principal Technical Support Engineer Global Dedicated Customer Intelligence Support Team

Tel: +49 151 406 57 560 ■ Beate.Wellhausen@sas.com www.sas.com

SAS® … THE POWER TO KNOW®

[ebad_shakeeb]

Hi,

I have already open a ticket with Support team, but still almost 24 hours i did not get any update or feedback.

[Bet_ty]

Hi,

I am sorry to hear that you have not received any updates from the Support team.

Can you please send me the tracking number and I will take a look.

Thanks,
Beate

[ebad_shakeeb]

Hi,

Thanks for you respond, please have the following ticket No;

7612481615