SAS CI Studio Error on Logon or opening existing Campaigns

[Gooty5]

Hi - We are getting error on trying to login or open an existing Campaigns. This was working till yesterday without any issue. Attached screenshot of error for reference. Please advise in this regard. Really appreciate your help.

Thank You

Muralidhar Gooty

[Gooty5]

Error Message:
An error has occurred. See the log files on node SASServer6_1_xxxxxxx.edu for details.

[JamesAnderson]

HI Muralidhar,
Unfortunately that generic error message could be many different things. You will need to take a look at {SASHOME}/Config/Lev1/Web/Logs/SASCustomerIntelligenceCore.6.x.log (where x is your version number), around the time that you experienced the generic error.
This sort of a problem is best tackled with SAS Technical Support - so you are advised to open a track with them.
Regards
James