Not able to Login to SAS CI, Others tools are working fine in same environment(EG,DI)

[Mrityunjay_Kuma]

Hi ,

Facing error while login to SAS CI studio, while others tools are working fine in same environment(EG,DI)

There is error like,

HTTP Status 500 - The system attempted to find and access a service for interface 'com.sas.svcs.config.client.UrlGeneratorInterface' for 2 hours and was unsuccessful.

Some findings when tried to fix it...

1- SAS Web Application server is up.

2- There is sufficent size @ configuration-directory\Lev1\Web\activemq\data

3- All SAS servces are up.

Can you please help me what would be possible reason for this error...

Br,

MJ

[Kurt_Bremser]

Have you already tried restarting the web and web application servers (apache & tomcat)?

500 is the generic "internal server error" that may point to a hung app in a servlet container.

[Mrityunjay_Kuma]

Hi  kurtBremser,

 We discovered that the problem was caused by SASServer1_1 not starting properly. We cleared work, temp and logs directories from under ../Lev1/Web/WebAppServer/SASServer1_1 and that allowed the server to start without issues.

Br,

MJ

[Kurt_Bremser]

Congrats!

Glad if I was able to point you in the right direction.