Re: Ci360 integration with WhatsApp

Sathiyan · Posted 08-16-2019 10:41 PM

I here seeking for a advice on the possibilities to intergrate WhatsApp with Ci360 engage inorder to send digital marketing related campaigns. Appreciate the team guidance on this. Thank You.

shill · Posted 08-22-2019 07:49 AM

Using an "External System Task", you can push events from 360 to an on-premises agent (custom written in Java using our Agent SDK) that can pass those events to any messaging system (WhatsApp, Line, Viber, etc.). I know one of my colleagues in Japan has done this; hopefully he'll be able to share more details here, but in general that's the approach to this kind of integration.

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Sathiyan · Posted 08-23-2019 05:34 AM

Thank You Shill. I will definitely will check on this.

JustinZhuo · Posted 08-22-2019 08:04 AM

Just as Steve mentioned, CI360 is quite flexible to integrate with external systems with limited coding(Java) in agent.

Attachment is what we did as a small PoC to integrate CI360 with Facebook Messenger, I believe as long as WhatsApp provides open API to send out message, you must be able to integrate with it by means of the same approach.

Sathiyan · Posted 08-23-2019 05:34 AM

I will definitely check on this. Thank You for your assistance.

Ci360 integration with WhatsApp