Ci360 integration with WhatsApp

[Sathiyan]

I here seeking for a advice on the possibilities to intergrate WhatsApp with Ci360 engage inorder to send digital marketing related campaigns. Appreciate the team guidance on this. Thank You.

[shill]

Using an "External System Task", you can push events from 360 to an on-premises agent (custom written in Java using our Agent SDK) that can pass those events to any messaging system (WhatsApp, Line, Viber, etc.). I know one of my colleagues in Japan has done this; hopefully he'll be able to share more details here, but in general that's the approach to this kind of integration.

[Sathiyan]

Thank You Shill. I will definitely will check on this.  

[JustinZhuo]

Just as Steve mentioned, CI360 is quite flexible to integrate with external systems with limited coding(Java) in agent.

Attachment is what we did as a small PoC to integrate CI360 with Facebook Messenger, I believe as long as WhatsApp provides open API to send out message, you must be able to integrate with it by means of the same approach.

[Sathiyan]

I will definitely check on this. Thank You for your assistance. 

[sajjad1122]

To integrate CI360 (Customer Interaction 360) with WhatsApp, you would typically use WhatsApp's Business API through CI360's platform. This setup enables automated messaging, real-time customer support, and data analysis of customer interactions. Integration requires setting up API configurations, authentication, and message templates that comply with WhatsApp's guidelines.

If you need more specific details or assistance with the technical setup, feel free to ask or visit the Micro Focus support forums for guidance!