Did tech support come up with a work-around for this issue? I'm running into it myself with rtf.tagsets and have attempted all of the above suggestions with no luck.
Hi:
I'm an instructor for SAS, and teaching today. I don't know what the resolution of the OP's track with Tech Support was. When Tech Support resolved that track they would have put the answer into their tracking system. If the issue was an error or mis-coding in the user's program, then no Tech Support note would have been written. If the issue was a defect or bug for which there was a workaround, then Tech Support generally writes a Tech Support note with the known workaround.
If you have searched support.sas.com for this issue and have not found anything relevant, and you believe you are having the same issue, then you need to open a track with Tech Support, which will cause them to search their database of older tracks for similar problems (and fixes). To open a track with Tech Support, look for the blue hyperlink at the very bottom of this page that says "submit a problem report."
cynthia
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