Cannot access server to close diagram - Enterprise Miner desktop Windows

[McB31]

Hello, I cannot remove the lock on my diagram, how do I find the folder to close the diagram or delete the lock? New user here. 

The file is saved someone on sas server... any tips or help would be great. Thank you. 

[SASKiwi]

The easiest way would be to get someone with remote session access to delete the lock file for you. Your SAS administrator or IT help desk should be able to do this.

[jenburry · Accepted solution]

Based on your error message it appears as if you are using SAS® OnDemand for Academics SAS® Enterprise Miner®, if so please see the following post:

How to resolve a locked diagram in SAS® OnDemand for Academics SAS® Enterprise Miner®