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petiskulteti23
Calcite | Level 5

Hello Everyone!

 

Has anyone ever tried placing a template in the "Case Narrative" field (internal DB: fdhdata/fdhhistory.tm_cases.case_narrative) before? We need a setup where, when the "Create Case" disposition is applied, a predefined template is already available in the "Case Narrative" field, just like this:

 

petiskulteti23_0-1727442026176.png


Thank you in advance for your help!

 

Best Regards,
Peter