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Importance of Accepted Solutions and Likes
ShelleySessoms
Community Manager

Ever wonder what those green check marks mean by a post? Seems like it’s something you should pay attention to, right?

 

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When you see a green check mark by a post, it means the original poster (OP) found an acceptable solution to their question, and marked it as such. “Accepted  as Solution” is a way for the OP to choose the reply that best answers their question. Only the OP can mark the reply as “Accept as Solution.”

 

 

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When this happens, both the question and the solution get special icons and links that take the reader directly from the question to the answer.

 

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In fact, during the months of July and August (to date), 50% of the viewed topics have an accepted solution!  So when people have the same question you have, they are far more likely to find the answer that helps if you mark a reply as an Accepted Solution.

 

What if the response isn’t exactly what I need, but it’s helpful?

We have a designator for that, as well. “Likes” is a content rating system that lets anyone vote for the messages they think are the most useful or important.

 

Anyone, not just the OP, can give likes. Giving likes to a message is another way of giving a thumbs-up for good content and a pat on the back to its author. Likes help to boost the value of certain messages and enhance the reputation of their authors.

To give a “Like” click on the clapping hands icon in the post.

 

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Now get out there and start marking things. You'll feel good for acknowledging someone's effort and you'll help the overall community.

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