You know how we’re always encouraging you to post good questions? And how that includes the data and code you’ve tried? Well, there seems to be some confusion around how, exactly, to do that. Some of you have even gotten a message saying a community member won’t open your attachment because it’s too “risky.” At this point, you might be thinking, “so, what do I do??”
Here’s the lowdown on attachments:
What can you attach?
You can attach common doc types such as .txt, .csv,.zip,.pdf, .doc, .xls, and more.
As we already mentioned, some community members are hesitant to open attachments. Sometimes, it’s necessary to include an attachment, that’s why we allow them! But consider your readers – you want experts to answer your question as quickly as possible, right? Including more information in the body of the message (rather than as attachments) helps them to help you quicker.
So, when shouldn’t you attach a document?
And you can do a combination of the above, as this community member did. He attached an example, added a screen shot inline and added SAS code inline within the article. Now, that’s a best practice!
Viewing posts with attachments
Here’s a handy tip for those of you responding to messages. You have two options for dealing with attachments: you can PREVIEW attachments (available only for the following common Office-style formats: .doc, .docx, .csv, .pdf, .txt, .xls, .xlsx) or you can DOWNLOAD the attachment. Preview does NOT download the attached file to your local system. The communities site renders the file contents for you so that you can view it like a web page. The appropriate icons are referenced below.
We hope this clears up any confusion around attachments. If not, though, don’t hesitate to reach out. We want to help you get the best answers possible…and that all starts with the best questions possible. Let us know at firstname.lastname@example.org if we can help.
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