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Tom
Super User Tom
Super User

The address that is used in email notifications has change.  It is now showing as 

SAS Support Communities <communities@sas.com>

before Tuesday 1/21/2020 it was

SAS Support Communities <replies-disabled@sas.com>

Was this on purpose?

Is it a permanent change?

Asking because it has broken my Outlook rules for classifying incoming email.

1 ACCEPTED SOLUTION

Accepted Solutions
ChrisHemedinger
Community Manager

One more change for you @Tom -- and others.  We are now sending notfications via community.admin@sas.com.

 

Back story:

  • Last week, we discovered that our notifications were not getting through to many members.  A change in various systems was causing our "replies-disabled@sas.com" messages to end up in spam folders or the virtual bit bucket.
  • As the name implies, replies-disabled@sas.com is not a real monitored mailbox.  
  • We changed to use our existing communities@sas.com address.  That's the e-mail address that our SAS Communities team does monitor.  In the meantime, we fixed the issue with messages not passing spam checks.
  • Gosh oh-mighty, but there are a ton of notifications that go out to our thousands of members.  Our mailbox was suddenly flooded with out-of-office messages and other noise...but with the occasional message that needs action from us.
  • Hence, we created community.admin@sas.com.  That's just for the notifications.  We will monitor this to an extent, but to get our attention in e-mail, please continue to use communities@sas.com.

 

It's time to register for SAS Innovate! Join your SAS user peers in Las Vegas on April 16-19 2024.

View solution in original post

2 REPLIES 2
BeverlyBrown
Community Manager

Hi @Tom, sorry the change wrecked your Outlook rules. Yes, we changed it to diagnose notification problems for a subset of community members. Don't know if the change will be permanent. Hang in there.

Register now for SAS Innovate! Join your SAS user peers in Las Vegas on April 16-19 2024.

ChrisHemedinger
Community Manager

One more change for you @Tom -- and others.  We are now sending notfications via community.admin@sas.com.

 

Back story:

  • Last week, we discovered that our notifications were not getting through to many members.  A change in various systems was causing our "replies-disabled@sas.com" messages to end up in spam folders or the virtual bit bucket.
  • As the name implies, replies-disabled@sas.com is not a real monitored mailbox.  
  • We changed to use our existing communities@sas.com address.  That's the e-mail address that our SAS Communities team does monitor.  In the meantime, we fixed the issue with messages not passing spam checks.
  • Gosh oh-mighty, but there are a ton of notifications that go out to our thousands of members.  Our mailbox was suddenly flooded with out-of-office messages and other noise...but with the occasional message that needs action from us.
  • Hence, we created community.admin@sas.com.  That's just for the notifications.  We will monitor this to an extent, but to get our attention in e-mail, please continue to use communities@sas.com.

 

It's time to register for SAS Innovate! Join your SAS user peers in Las Vegas on April 16-19 2024.

sas-innovate-2024.png

Don't miss out on SAS Innovate - Register now for the FREE Livestream!

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