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alko13
Quartz | Level 8 alko13
Quartz | Level 8

Unable to retrieve auth token: invalid username/password: unauthorized Viya4 SAS Studio

Posted 03-30-2023 05:48 AM (715 views)

Good Day!

 

Suddenly we had a problem with SAS Studio. It does not load up successfully.

We are using Redhat Openshift.

 

alko13_1-1680169477005.jpeg

 

This messages is seen from the describe output of the prepull pod

 

alko13_0-1680169454052.png

 

From the log of the launcher pod this is seen:

alko13_2-1680169535129.png

 

Appreciate any advice,

Thanks!

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SimonDawson
SAS Employee SimonDawson
SAS Employee

Re: Unable to retrieve auth token: invalid username/password: unauthorized Viya4 SAS Studio

Posted 03-30-2023 06:32 AM (693 views)  |   In reply to alko13

Something is up with the image pull secret. If nothing changed with that deployment then there has been something changed with the order/entitlements. Would be best to reach out to SAS Technical Support for help with this one because an engineer will need to look into the sites orders and check the entitlements.

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  • ‎03-30-2023 05:48 AM
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