Trouble Installing SAS ODBC Driver in Deployment Wizard on Windows 10

[beepbeepbeep]

Hello there,

I am currently having issues installing the odbc driver for SAS 9.4 on my windows 10 64-bit system.

What exactly happens is that after I run the setup.exe and choose the language, the window for the review of required updates appears, showing which components require updates before proceeding and that I need to "prepare" my SASHOME directory for updates.

The only product that is listed for requiring an update is SAS Security Certificate Framework.

Once I click the "next" button, though, nothing happens, except that the mouse cursor turns into this blue loading cursor. I have left the installer running in the background for hours but there is no progress whatsoever.

Here is a screenshot:

Thanks for any advice.

[Bob_Deployment]

After selecting Next, the sualog should change and show the SAS Deployment loading the installation package for the product being upgraded and then shows  it checking to make sure it can write to files being update. If the ODBC driver is in use you should see the of files that it cannot update. Have you stopped all SAS jobs and services? Are you seeing this system check dialog?

[beepbeepbeep]

Hi Bob,

After clicking next, literally nothing happens, except for the cursor to change from an arrow to this loading circular one. No loading of any installation package or system check appears.

And yes, I made sure, all SAS related applications are closed.

[Bob_Deployment]

Note that your user directory (C:\Users\yourID) there is a hidden AppData directory. Open AppData\Local\SAS\SASDeploymentWizard. There are a number of logs. I suggest starting with the SDW.log concurrent with your upgrade installation attempt.

[beepbeepbeep]

Hi Bob,

Apart from checking the SDW log, I also checked the Setup log and found this:

Wed Mar 01 13:45:04 2017
Bootstrap started.... 
path= C:\Users\xxx\AppData\Local\SAS\SASDeploymentWizard
logfile= C:\Users\xxx\AppData\Local\SAS\SASDeploymentWizard\setup_2017-3-1-13.45.4.log
Wed Mar 01 13:45:04 2017
INFO: CStartupApp::InitInstance::param=
Wed Mar 01 13:45:04 2017
INFO: CStartupApp::InitInstance::log location=C:\Users\xxx\AppData\Local\SAS\SASDeploymentWizard
Wed Mar 01 13:45:04 2017
INFO: Dialog=0,362,62,528, border=8,8
Wed Mar 01 13:45:04 2017
INFO: BITMAP=300,450
Wed Mar 01 13:45:04 2017
INFO: Title=8,31,70,520
Wed Mar 01 13:45:04 2017
INFO: Progress=0,27,0,447
Wed Mar 01 13:45:04 2017
INFO: Final Dialog=0,362,62,528
Wed Mar 01 13:45:04 2017
INFO: EnvCalls::isWow64=true
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::setup_loc=C:\Users\xxx~1\AppData\Local\Temp\_setup18575
Wed Mar 01 13:45:04 2017
INFO: EnvCalls::isWow64=true
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::platform=wx6
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::inifile=C:\SAS ODBC Drivers\products\deploywiz__94470__prt__xx__sp0__1\deploywiz.ini
Wed Mar 01 13:45:04 2017
INFO: DataControl::GetProperties::masterProperty=..\..\setup.dat
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::jre-attribute=32
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::jre-location=C:\SAS ODBC Drivers\products\privatejre__99478__wx6__xx__sp0__1\jre.exe
Wed Mar 01 13:45:04 2017
INFO: ExeProc::CreateChildProcess::GetExitCodeProcess=0
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::Jresize=0
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sas.rutil.jar\*
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::return code.=3
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sas.rutil.nls.jar\*
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::return code.=3
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sastpj.rutil.jar\*
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::return code.=3
Wed Mar 01 13:45:04 2017
INFO: Startup::SRun::Start::size=38059676
Wed Mar 01 13:45:11 2017
INFO: ExeProc::ExeandWait::GetExitCodeProcess=0
Wed Mar 01 13:45:12 2017
INFO: outputparam=-console
Wed Mar 01 13:45:12 2017
INFO: CStartupApp::InitInstance::cmd="C:\Users\xxx~1\AppData\Local\Temp\_setup18575\products\deploywiz__94470__prt__xx__sp0__1\deploywiz.exe"  -cleandir "C:\Users\xxx~1\AppData\Local\Temp\_setup18575" -templocation "C:\Users\xxx~1\AppData\Local\Temp\_setup18575" -startuplocation "C:\SAS ODBC Drivers"
Wed Mar 01 13:45:12 2017
INFO: CStartupApp::InitInstance=0
Wed Mar 01 13:45:12 2017
INFO: CStartupApp::ExitInstance=0

What I am noticing here is this:

INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sas.rutil.jar\*
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::return code.=3
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sas.rutil.nls.jar\*
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::return code.=3
Wed Mar 01 13:45:04 2017
INFO: CCopyFiles::MovedownTree::failed to find first file in the directory.=C:\SAS ODBC Drivers\products\securejava__94120__prt__xx__sp0__1\sastpj.rutil.jar\*

Seems like some kind of error message.

[Bob_Deployment]

I've pinged some others. The IT.log should also be of interest regarding installation failures. As for the missing jars, you'd think it would install them. Note that you can attach the logs so that I can share them.

[beepbeepbeep]

Hi Bob,

I have attached the IT, SDW and setup to this post. Maybe there is something in there. I am rather clueless here.

[Bob_Deployment]

The IT log only shows January 3rd. Is that correct?

[Bob_Deployment]

In the SDW.log the one thing that jumps out at me is:
WARNUNG: The current user (FFG-NBDE-012\xxx) is not the same user that last installed to this SAS Home location: FFG-NBDE-012\Admin
Are you certain that you have full-control over SASHome and Config directories?

[Bob_Deployment]

I'm working with the guys who write and maintain the SAS Deployment Wizard code. They stress that they need an IT.log that covers a period when the error occured to proceed.

[kevinh1588]

Was this ever figured out? ... Same thing is happening to me.

[Bob_Deployment]

We never got a reply or the logs. If you can supply the logs I can elevate it to the developers. Note: Check your System Requirements and make sure Windows 10 is a supported environment.

[kevinh1588]

OK, I am in Windows 7, not 10.  But I am getting to the step where the cursor just keep spinning for hours.  How exactly do I get to the logs?

[Bob_Deployment]

We need the IT_*_install.log from :\Users\\AppData\Local\SAS\SASDeploymentWizard.

[kevinh1588]

Here is the most recently modified IT file I am seeing in that folder

2017-04-24 13:58:16    Controller - Configuring with arguments [-skipversioncheck, -skiplanguagecheck, -file, C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\install.xml, -productData, C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\product.xml, -platform, wx6, -sashome, C:\Program Files\SASHome, -release, 9.4, -vjrhome, C:\Program Files\SASHome\SASVersionedJarRepository, -sid, C:\Users\kev00142\AppData\Local\Temp\1\_setup3\SAS94_9BPRRH_70209837_Win_X64_Wrkstn.txt, -silent, -view, com.sas.tools.installs.it.view.HeadlessView, -scc, SAS 9.4, -target, postinstall]
2017-04-24 13:58:16    Controller - platform passed via command line
2017-04-24 13:58:16    Controller - Using targets postinstall
2017-04-24 13:58:16    Controller - Setting Host property to: z64
2017-04-24 13:58:16    Controller - Could not find a mapping for language code xx
2017-04-24 13:58:16    Controller - Defaulting to system locale en_US
2017-04-24 13:58:16    Controller - Using host value passed via -platform:  wx6
2017-04-24 13:58:16    Controller - Handling the product data and deployment data.
2017-04-24 13:58:16    Controller - unmarshalling install.xml at C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\install.xml for the destination info
2017-04-24 13:58:16    Controller - Setting operational mode to install
2017-04-24 13:58:16    Controller - Defaulting to HeadlessView because we are in silent mode
2017-04-24 13:58:16    SASController - Current SAS Home: C:\Program Files\SASHome\
2017-04-24 13:58:16    Controller - Location of loaded sas.tools.installs.it.jar: C:\Program Files\SASHome\SASDeploymentManager\9.4\products\deploywiz__94460__prt__xx__sp0__1\deploywiz
2017-04-24 13:58:16    Controller - Software Version(sas.tools.installs.it.jar): 904074.0.0.20161005190000_d4deploy74
2017-04-24 13:58:16    Controller - no chain file specified.  Install will work from the install.xml directly
2017-04-24 13:58:16    Controller - initializing install file:  C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\install.xml
2017-04-24 13:58:16    Controller - Processing deployment data: C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\deployment.xml
2017-04-24 13:58:16    Controller - unmarshalling deployment data
2017-04-24 13:58:16    WindowsRegistry - bit mode set to: 32
2017-04-24 13:58:16    SASController - SAS Shared Files 32-bit location: C:\Program Files\SASHome\x86
2017-04-24 13:58:16    SASController - SAS Shared Files 64-bit location: C:\Program Files\SASHome
2017-04-24 13:58:16    Controller - ProductHome set to C:\Program Files\SASHome\SASFoundation\9.4
2017-04-24 13:58:16    SASController - preexecute in sascontroller
2017-04-24 13:58:16    SASController - initializing common properties:  SHAREDFILES, WINSYSDIR, JREHOME
2017-04-24 13:58:16    SASController - Install location is set to null
2017-04-24 13:58:16    SASController - JRE location is set to C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre
2017-04-24 13:58:16    SASController - set JAVAEXE property to C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\bin\java.exe
2017-04-24 13:58:16    SASController - set JREHOME property to C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre
2017-04-24 13:58:16    SASController - set WINDIR property to C:\WINDOWS
2017-04-24 13:58:16    SASController - set WINSYSDIR property to C:\WINDOWS\system32
2017-04-24 13:58:16    SASController - (Wow64)set CommonProgramFiles32 property to C:\Program Files (x86)\Common Files
2017-04-24 13:58:16    SASController - (Wow64)set CommonProgramFiles property to C:\Program Files (x86)\Common Files
2017-04-24 13:58:16    SASController - set WINSYSDIR32 property to C:\WINDOWS\SysWow64
2017-04-24 13:58:16    SASController - set WINSYSDIR64 property to C:\WINDOWS\System32
2017-04-24 13:58:16    SASController - Product code: base_renewal
2017-04-24 13:58:16    SASController - Platform: wx6
2017-04-24 13:58:16    SASController - Target language: xx
2017-04-24 13:58:16    SASController - Hot Fix: null
2017-04-24 13:58:16    SASController - Hot Fix minimum version: null
2017-04-24 13:58:16    SASController - Hot Fix maximum version: null
2017-04-24 13:58:16    SASController - Maintenance Version: 0
2017-04-24 13:58:16    SASController - Required installed product version: 9.465
2017-04-24 13:58:16    SASController - Maintenance version to apply: 0
2017-04-24 13:58:16    SASController - New product to install: base_renewal
2017-04-24 13:58:17    WriteValidationFile - Backing up previous validation file: C:\Program Files\SASHome\InstallMisc\InstallLogs\ValidationFileList.xml
2017-04-24 13:58:17      Utils - File C:\Program Files\SASHome\InstallMisc\InstallLogs\ValidationFileList.xml is closed successfully.
2017-04-24 13:58:17      Utils - File C:\Program Files\SASHome\InstallMisc\InstallLogs\ValidationFileList.xml is copied and moved successfully.
2017-04-24 13:58:17    Controller - C:\Program Files\SASHome\SASDeploymentManager\9.4\product_data\deploywiz__94460__prt__xx__sp0__1\postinstall\product_data\base_renewal\install.xml initializion complete
2017-04-24 13:58:17    ExecutionThread - beginning install of base_renewal
2017-04-24 13:58:17    WindowsRegistry - registry data set for: HKEY_LOCAL_MACHINE\SOFTWARE\SAS Institute Inc.\Common Data\Shared Files\ data: C:\Program Files\SASHome type: REG_SZ
2017-04-24 13:58:17    WindowsRegistry - bit mode set to: 32
2017-04-24 13:58:17    WindowsRegistry - registry data set for: HKEY_LOCAL_MACHINE\SOFTWARE\SAS Institute Inc.\Common Data\Shared Files\ data: C:\Program Files\SASHome\x86 type: REG_SZ
2017-04-24 13:58:17    WriteValidationFile - Marshaling validation file: C:\Program Files\SASHome\InstallMisc\InstallLogs\ValidationFileList.xml
2017-04-24 13:58:17    InstallationTask - All constrainBy tests met: true
2017-04-24 13:58:17    ApplySASLicenseTask - Starting extraction of SAS license
2017-04-24 13:58:17    ApplySASLicenseTask - Extracting license to temp file C:\Program Files\SASHome\InstallMisc\setinit.87143116-0adb-430e-b481-5d193990d445.sas
2017-04-24 13:58:17    InstallationTask - Copy from: C:\Program Files\SASHome\InstallMisc\setinit.87143116-0adb-430e-b481-5d193990d445.sas
2017-04-24 13:58:17    InstallationTask - Copy to: C:\Program Files\SASHome\SASFoundation\9.4\core\sasinst\setinit.sss
2017-04-24 13:58:17    RunFileUtilityTask - Executing RunFileUtility on hosts: null
2017-04-24 13:58:17    InstallationTask - setinit.sss is to be Added(Adding copied file C:\Program Files\SASHome\SASFoundation\9.4\core\sasinst\setinit.sss)
2017-04-24 13:58:17    RunFileUtilityTask - Attempting to copy C:\Program Files\SASHome\InstallMisc\setinit.87143116-0adb-430e-b481-5d193990d445.sas to C:\Program Files\SASHome\SASFoundation\9.4\core\sasinst\setinit.sss
2017-04-24 13:58:17    InstallationTask - setinit.sss (0 bytes) has been successfully Added
2017-04-24 13:58:17    RunFileUtilityTask - Successfully copied C:\Program Files\SASHome\InstallMisc\setinit.87143116-0adb-430e-b481-5d193990d445.sas to C:\Program Files\SASHome\SASFoundation\9.4\core\sasinst\setinit.sss
2017-04-24 13:58:17    ApplySASLicenseTask - Starting application of SAS license
2017-04-24 13:58:17    InstallationTask - core.sas7bcat is to be Changed
2017-04-24 13:58:17    InstallationTask - preparing to execute [C:\Program Files\SASHome\SASFoundation\9.4\sas.exe, -setinit, -sysin, C:\Program Files\SASHome\InstallMisc\setinit.87143116-0adb-430e-b481-5d193990d445.sas, -log, C:\Program Files\SASHome\SASFoundation\9.4\setinit.log, -nodms, -noterminal, -noautoexec, -date, -nostimer, -unbuflog, -sasuser, "C:\Program Files\SASHome\InstallMisc", -icon, -nosplash, -noprngetlist, -msg, !SASROOT/core/sasmsg, -config, C:\Program Files\SASHome\SASFoundation\9.4\nls\en\sasv9.cfg]
2017-04-24 13:58:19    InstallationTask - Reading output is done.
2017-04-24 13:58:19    InstallationTask - Waiting for process to signal done.
2017-04-24 13:58:19    InstallationTask - execution complete with exit value 0
2017-04-24 13:58:19    InstallationTask - core.sas7bcat (1152000 bytes) has been successfully Changed
2017-04-24 13:58:19    InstallationTask - Invocation of SAS returned 0
2017-04-24 13:58:19    Controller - Installation completed successfully.
2017-04-24 13:58:19    Controller - Updating install script for uninstall
2017-04-24 13:58:19    Controller - Install complete.
2017-04-24 13:58:19    ExecutionThread - base_renewal install complete
2017-04-24 13:58:19    ExecutionThread - ExecutionThread run complete