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anilawate
Obsidian | Level 7

Hello,

 

For deployment of Viya 3.5 in multi-tenancy mode, the tenant onboarding got stuck for 2 or more services in the onboarding state

 (a) tenant onboarding was successfully completed with any errors in the onboarding log.

 (b) The error I see is "bootstrap error" for services stuck in their individual logs.

 (c) A restart of individual services or all sas-viya services didn't help.

So, I proceeded for 2nd tenant onboarding to check if the same issue persists for it. But, 2nd tenant onboarded successfully without any error.

 

Has anyone came across a similar issue and resolved this would be a great help for their resolution.

4 REPLIES 4
ShelleySessoms
Community Manager

This type of question is best answered by tech support: https://support.sas.com/en/technical-support/contact-sas.html

 

Best of luck to you,

Shelley

anilawate
Obsidian | Level 7
Hi,
Yes, it's already been raised.
JessLund
Obsidian | Level 7

Hi did you manage to resolve this problem? 

 

I am facing a similar issue at my site. 

 

Any guidance would be much appreciated. 

anilawate
Obsidian | Level 7

It was a hardware issue.

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