SAS Viya 3.5 : Multi-tenancy

[anilawate]

Hello,

For deployment of Viya 3.5 in multi-tenancy mode, the tenant onboarding got stuck for 2 or more services in the onboarding state

 (a) tenant onboarding was successfully completed with any errors in the onboarding log.

 (b) The error I see is "bootstrap error" for services stuck in their individual logs.

 (c) A restart of individual services or all sas-viya services didn't help.

So, I proceeded for 2nd tenant onboarding to check if the same issue persists for it. But, 2nd tenant onboarded successfully without any error.

Has anyone came across a similar issue and resolved this would be a great help for their resolution.

[ShelleySessoms]

This type of question is best answered by tech support: https://support.sas.com/en/technical-support/contact-sas.html

Best of luck to you,

Shelley

[anilawate]

Hi,
Yes, it's already been raised.

[JessLund]

Hi did you manage to resolve this problem? 

I am facing a similar issue at my site. 

Any guidance would be much appreciated. 

[anilawate]

It was a hardware issue.