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S_S
Obsidian | Level 7 S_S
Obsidian | Level 7

Hi,

 

I have completed the SAS Viya 3.4 deployment and was trying to access SAS Environment Manager but encountered the Service Unavailable message.

 

 Service Unavailable.png

 

I have listed out all the sas-viya services as follow.

 

[root@SASVIYA34 ~]# sudo /etc/init.d/sas-viya-all-services status
Getting service info from consul...
  Service                                            Status     Host               Port     PID
  sas-viya-consul-default                            up         N/A                 N/A    5971
  sas-viya-vault-default                             up         127.0.0.1          8200    6569
  sas-viya-sasdatasvrc-postgres-node0-ct-pg_hba      up         N/A                 N/A    8587
  sas-viya-sasdatasvrc-postgres-node0-ct-postgresql  up         N/A                 N/A    8583
  sas-viya-sasdatasvrc-postgres-pgpool0-ct-pcp       up         N/A                 N/A    8626
  sas-viya-sasdatasvrc-postgres-pgpool0-ct-pgpool    up         N/A                 N/A    8636
  sas-viya-sasdatasvrc-postgres-pgpool0-ct-pool_hba  up         N/A                 N/A    8609
  sas-viya-sasdatasvrc-postgres-node0                up         N/A                 N/A   16334
  sas-viya-cascontroller-default                     up         N/A                 N/A   13056
  sas-viya-httpproxy-default                         up         N/A                 N/A   10847
  sas-viya-rabbitmq-server-default                   up         127.0.0.1          5671    None
  sas-viya-sasdatasvrc-postgres                      up         N/A                 N/A   16978
  sas-viya-sasstudio-default                         up         N/A                 N/A   12065
  sas-viya-spawner-default                           up         N/A                 N/A   12723
  sas-viya-runlauncher-default                       up         127.0.0.1         36726   20447
  sas-viya-alert-track-default                       up         127.0.0.1             0   21833
  sas-viya-authorization-default                     up         127.0.0.1         34638   22238
  sas-viya-cachelocator-default                      up         127.0.0.1         38664   22278
  sas-viya-cacheserver-default                       up         127.0.0.1         40912   22351
  sas-viya-configuration-default                     up         127.0.0.1         41060   22382
  sas-viya-identities-default                        up         127.0.0.1         33292   22323
  sas-viya-ops-agent-default                         up         127.0.0.1             0   22661
  sas-viya-ops-agentsrv-default                      up         127.0.0.1             0   22617
  sas-viya-saslogon-default                          up         127.0.0.1         43682   22335
  sas-viya-stream-evdm-default                       up         127.0.0.1             0   22163
  sas-viya-watch-log-default                         up         127.0.0.1             0   22251
  sas-viya-cas-management-default                    up         127.0.0.1         39124   37110
  sas-viya-files-default                             up         127.0.0.1         43647   37036
  sas-viya-folders-default                           up         127.0.0.1         34915   37059
  sas-viya-preferences-default                       up         127.0.0.1         33616   37183
  sas-viya-relationships-default                     up         127.0.0.1         35573   37122
  sas-viya-transformations-default                   up         127.0.0.1         45789   37229
  sas-viya-types-default                             up         127.0.0.1         41934   37209
  sas-viya-appregistry-default                       up         127.0.0.1         40869   49784
  sas-viya-audit-default                             up         127.0.0.1         40864   49834
  sas-viya-cas-access-management-default             up         127.0.0.1         45944   50018
  sas-viya-cas-formats-default                       up         127.0.0.1         43473   49850
  sas-viya-cas-license-default                       up         127.0.0.1         36586   50007
  sas-viya-casproxy-default                          up         127.0.0.1         40328   50032
  sas-viya-casrowsets-default                        up         127.0.0.1         33986   49906
  sas-viya-collections-default                       up         127.0.0.1         39995   50055
  sas-viya-comments-default                          up         127.0.0.1         36133   50098
  sas-viya-credentials-default                       up         127.0.0.1         39644   49845
  sas-viya-crossdomainproxy-default                  up         127.0.0.1         35912   50126
  sas-viya-dataflowexecutionprovider-default         up         127.0.0.1         37304   49967
  sas-viya-dataplans-default                         up         127.0.0.1         43154   56198
  sas-viya-datasources-default                       up         127.0.0.1         40718   63088
  sas-viya-datatables-default                        up         127.0.0.1         37135   63086
  sas-viya-deploymentBackup-default                  up         127.0.0.1         36923   63241
  sas-viya-device-management-default                 up         127.0.0.1         45508   63159
  sas-viya-fonts-default                             up         127.0.0.1         42333   63214
  sas-viya-geo-enrichment-default                    up         127.0.0.1         38809   63038
  sas-viya-graph-templates-default                   up         127.0.0.1         45198   63156
  sas-viya-importvaspk-default                       up         127.0.0.1         35095   63257
  sas-viya-jobdefinitions-default                    up         127.0.0.1         43186   63280
  sas-viya-jobexecution-default                      up         127.0.0.1         34251   70838
  sas-viya-links-default                             up         127.0.0.1         35963   70865
  sas-viya-mail-default                              up         127.0.0.1         44174   70927
  sas-viya-maps-default                              up         127.0.0.1         33511   70968
  sas-viya-notifications-default                     up         127.0.0.1         39604   79565
  sas-viya-projects-default                          up         127.0.0.1         46840   79508
  sas-viya-reportalerts-default                      up         127.0.0.1         41708   79420
  sas-viya-reportalertseval-default                  up         127.0.0.1         34429   79472
  sas-viya-report-data-default                       up         127.0.0.1         34916   79533
  sas-viya-reportdistribution-default                up         127.0.0.1         39742   79463
  sas-viya-reportImages-default                      up         127.0.0.1         35005   79532
  sas-viya-report-packages-default                   up         127.0.0.1         40165   79598
  sas-viya-report-renderer-default                   up         127.0.0.1         37999   88676
  sas-viya-reports-default                           up         127.0.0.1         39507   88714
  sas-viya-reporttemplates-default                   up         127.0.0.1         43359   88672
  sas-viya-reporttransforms-default                  up         127.0.0.1         45271   88804
  sas-viya-reportviewernaturallanguageunderstanding-default up         127.0.0.1         37928   99340
  sas-viya-restexecutionprovider-default             up         127.0.0.1         36921   99270
  sas-viya-rowsets-default                           up         127.0.0.1         39477   99339
  sas-viya-sasgraphbuilder-default                   up         127.0.0.1         40187   99352
  sas-viya-scheduler-default                         up         127.0.0.1         36284   99402
  sas-viya-search-default                            up         127.0.0.1         44377   99535
  sas-viya-searchindex-default                       up         127.0.0.1         37375   99573
  sas-viya-templates-default                         up         127.0.0.1         40710   99561
  sas-viya-themes-default                            up         127.0.0.1         40939   99531
  sas-viya-thumbnails-default                        down       127.0.0.1         34520     N/A
  sas-viya-transfer-default                          down       127.0.0.1         46424     N/A
  sas-viya-web-data-access-default                   down       127.0.0.1         39564     N/A
  sas-viya-analytics-components-default              up         127.0.0.1         35351  114866
  sas-viya-analytics-flows-default                   up         127.0.0.1         43079  114844
  sas-viya-analytics-gateway-default                 up         127.0.0.1         43083  114904
  sas-viya-analytics-localization-default            up         127.0.0.1         39953  115039
  sas-viya-analytics-pipelines-default               up         127.0.0.1         37952  114900
  sas-viya-analytics-validation-default              up         127.0.0.1         43675  115146
  sas-viya-annotations-default                       up         127.0.0.1         39273  114999
  sas-viya-backup-agent-default                      up         127.0.0.1         45669  115171
  sas-viya-backupmanager-default                     up         127.0.0.1         34695  115101
  sas-viya-categorization-default                    up         127.0.0.1         42505  115069
  sas-viya-category-compile-default                  up         127.0.0.1         43042  115310
  sas-viya-category-execution-provider-default       up         127.0.0.1         37831  115342
  sas-viya-category-taxonomy-default                 down       127.0.0.1         39451     N/A
  sas-viya-category-validate-default                 down       127.0.0.1         38014     N/A
  sas-viya-compute-default                           down       127.0.0.1         35053     N/A
  sas-viya-concept-compile-default                   down       127.0.0.1         38754     N/A
  sas-viya-concept-execution-provider-default        down       127.0.0.1         43411     N/A
  sas-viya-concepts-default                          down       127.0.0.1         38650     N/A
  sas-viya-concept-taxonomy-service-default          down       127.0.0.1         39602     N/A
  sas-viya-concept-validate-default                  down       127.0.0.1         37076     N/A
  sas-viya-dataexplorer-default                      down       127.0.0.1         38687     N/A
  sas-viya-datamining-default                        down       N/A                 N/A     N/A
  sas-viya-data-mining-models-default                down       127.0.0.1         39907     N/A
  sas-viya-dataminingwarehouse-default               down       127.0.0.1         42529     N/A
  sas-viya-dataprofiles-default                      down       127.0.0.1         46459     N/A
  sas-viya-datastudio-default                        down       127.0.0.1         38598     N/A
  sas-viya-documents-default                         down       127.0.0.1         42840     N/A
  sas-viya-drive-default                             down       N/A                 N/A     N/A
  sas-viya-environmentmanager-default                down       127.0.0.1         38125     N/A
  sas-viya-espvm-default                             down       127.0.0.1         36762     N/A
  sas-viya-forecastingcomparison-default             down       127.0.0.1         43174     N/A
  sas-viya-forecastingdatadefinition-default         down       127.0.0.1         38068     N/A
  sas-viya-forecastingevents-default                 down       N/A                 N/A     N/A
  sas-viya-forecastingfilters-default                down       127.0.0.1         44192     N/A
  sas-viya-forecastinggateway-default                down       N/A                 N/A     N/A
  sas-viya-forecastingoverrides-default              down       127.0.0.1         42261     N/A
  sas-viya-forecastingpipelines-default              down       127.0.0.1         40174     N/A
  sas-viya-forecastingstrategies-default             down       N/A                 N/A     N/A
  sas-viya-jobexecapp-default                        down       127.0.0.1         46211     N/A
  sas-viya-jobflowexecution-default                  down       127.0.0.1         35701     N/A
  sas-viya-jobflowscheduling-default                 down       127.0.0.1         38842     N/A
  sas-viya-launcher-default                          down       127.0.0.1         36550     N/A
  sas-viya-lineage-default                           down       127.0.0.1         33699     N/A
  sas-viya-mbagent-default                           down       N/A                 N/A     N/A
  sas-viya-modelpublish-default                      down       127.0.0.1         43969     N/A
  sas-viya-modelrepository-default                   down       127.0.0.1         39375     N/A
  sas-viya-monitoring-default                        down       127.0.0.1         42232     N/A
  sas-viya-naturalLanguageGeneration-default         down       127.0.0.1         45914     N/A
  sas-viya-naturalLanguageUnderstanding-default      down       127.0.0.1         34388     N/A
  sas-viya-parse-execution-provider-default          down       127.0.0.1         45911     N/A
  sas-viya-parsing-default                           down       127.0.0.1         46414     N/A
  sas-viya-results-default                           down       127.0.0.1         34997     N/A
  sas-viya-sasreportviewer-default                   down       127.0.0.1         40099     N/A
  sas-viya-sasthemedesigner-default                  down       127.0.0.1         41494     N/A
  sas-viya-sasvisualanalytics-default                down       127.0.0.1         45683     N/A
  sas-viya-scoredefinitions-default                  down       127.0.0.1         44186     N/A
  sas-viya-scoreexecution-default                    down       127.0.0.1         38339     N/A
  sas-viya-sentiment-default                         down       127.0.0.1         34773     N/A
  sas-viya-sentiment-execution-provider-default      down       127.0.0.1         34833     N/A
  sas-viya-studiov-default                           down       127.0.0.1         40102     N/A
  sas-viya-tenant-default                            down       127.0.0.1         41919     N/A
  sas-viya-terms-management-default                  down       127.0.0.1         46092     N/A
  sas-viya-text-gateway-default                      down       127.0.0.1         46043     N/A
  sas-viya-themecontent-default                      down       127.0.0.1         35855     N/A
  sas-viya-topic-execution-provider-default          down       127.0.0.1         37248     N/A
  sas-viya-topic-management-default                  down       127.0.0.1         44731     N/A
  sas-viya-topics-service-default                    down       127.0.0.1         37794     N/A
  sas-viya-visual-pipeline-default                   down       127.0.0.1         46390     N/A

sas-services completed in 00:02:13

 

I would appreciate any advice or pointer on how to resolve the issue.

 

Thanks in advance.

1 ACCEPTED SOLUTION

Accepted Solutions
JuanS_OCS
Amethyst | Level 16

Hello @S_S,

 

did you already tried to stop all services, and start them again? THen, you can see also, what service is not starting.

 

Please mind that start and stop services, takes time The more products, the more time it might take.

 

I would check your /etc/messages log, it usually helps. or the logs of those services that seem down:

  sas-viya-transfer-default                          down       127.0.0.1         46424     N/A
  sas-viya-web-data-access-default                   down       127.0.0.1         39564     N/A

View solution in original post

1 REPLY 1
JuanS_OCS
Amethyst | Level 16

Hello @S_S,

 

did you already tried to stop all services, and start them again? THen, you can see also, what service is not starting.

 

Please mind that start and stop services, takes time The more products, the more time it might take.

 

I would check your /etc/messages log, it usually helps. or the logs of those services that seem down:

  sas-viya-transfer-default                          down       127.0.0.1         46424     N/A
  sas-viya-web-data-access-default                   down       127.0.0.1         39564     N/A

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