SAS Deployment Manager Does Not Open

[cmendoza87]

Hello,

I am trying to update the license for my SAS 9.4. I have tried running the Renew SAS Software 9.4 and the actual sasdm file as an administrator and every time, I get to the "User Access Control" prompt and click "yes", the screen goes away but nothing else happens. I have tried closing all other programs and still nothing. Then I tried to uninstall SAS so I could reinstall it again and of course the same Deployment Manager is needed and will not work. I looked at the logs and below is what it says. I bolded the error statements. I am not sure what to do.

Thu Mar 24 18:12:15 2022
Launcher started....
path= C:\Users\John\AppData\Local\SAS\SASDeploymentWizard
logfile= C:\Users\John\AppData\Local\SAS\SASDeploymentWizard\sasdm_2022-3-24-18.12.15.log
Thu Mar 24 18:12:15 2022
INFO: LRun::start::templocation=
Thu Mar 24 18:12:15 2022
INFO: LRun::start::USERHOME=C:\Users\John\AppData\Local\SAS\SASDeploymentWizard
Thu Mar 24 18:12:15 2022
INFO: EnvCalls::isWow64=true
Thu Mar 24 18:12:15 2022
INFO: DataControl::GetProperties::masterProperty=C:\Program Files\SASHome\sassw.config
Thu Mar 24 18:12:15 2022
INFO: LRun::start::param=
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::inifile=C:\Program Files\SASHome\SASDeploymentManager\9.4\sasdm.ini
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::platform=wx6
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::startdir(launchhome)=C:\Program Files\SASHome\SASDeploymentManager\9.4
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::launchercmd=C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99572__wx6__xx__sp0__1\bin\java.exe
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::launcherargs=-Xmx1024M "-Djavax.net.ssl.trustStore=C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\lib\security\jssecacerts" -jar "C:\Program Files\SASHome\SASDeploymentManager\9.4\products\deploywiz__94546__prt__xx__sp0__1\deploywiz\setup.jar" -startuplocation "C:\Program Files\SASHome\SASDeploymentManager\9.4" -configure
Thu Mar 24 18:12:15 2022
INFO: Launcher::Run::start::Run with stdout="C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99572__wx6__xx__sp0__1\bin\java.exe" -Xmx1024M "-Djavax.net.ssl.trustStore=C:\Program Files\SASHome\SASPrivateJavaRuntimeEnvironment\9.4\jre\lib\security\jssecacerts" -jar "C:\Program Files\SASHome\SASDeploymentManager\9.4\products\deploywiz__94546__prt__xx__sp0__1\deploywiz\setup.jar" -startuplocation "C:\Program Files\SASHome\SASDeploymentManager\9.4" -configure
Thu Mar 24 18:12:15 2022
ERROR: ExeProc::ExeandDisplay::GetStdHandle::NULL=183
Thu Mar 24 18:12:15 2022
INFO: ExeProc::ReadFromPipe=Standard output
Error: could not open `C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99572__wx6__xx__sp0__1\lib\i386\jvm.cfg'
Thu Mar 24 18:12:15 2022
INFO: ExeProc::ExeandDisplay::GetExitCodeProcess=1
Thu Mar 24 18:12:15 2022
INFO: CWinlauncherApp::InitInstance=1
Thu Mar 24 18:12:15 2022
INFO: CWinlauncherApp::CleanupScript does not exist=
Thu Mar 24 18:12:15 2022
INFO: CWinlauncherApp::ExitInstance=1

Thank you!

[SASKiwi · Accepted solution]

I'm guessing that there is a Java compatibility issue going on.

If your licence hasn't expired then a workaround is to open a SAS Windowing Environment session (sas.exe), copy in your PROC SETINIT statements (remove or comment non-SAS statements) and submit it. You should then get a message in the log about site info being updated.

[cmendoza87]

You are my hero, thank you so much! In all of my googling, I did not realize that you could copy and paste the PROC SETINIT statements and that would do it. Thank you again!!!

[SASKiwi]

@cmendoza87  - Back in the day this was the only way of updating your SAS licence. Despite the newer methods, the original way is still available.

[IMBI-IT]

Hello,

we're experiencing exectly the same behaviour where DM (from a completely fresh installation of SAS 9.4 M7 on Win Server 2022 German) does not start and the respective log file shows:

ERROR: ExeProc::ExeandDisplay::GetStdHandle::NULL=183
Tue May 03 10:21:06 2022
INFO: ExeProc::ReadFromPipe=Standard output
Error: could not open `C:\Program Files\SASHome\SASDeploymentManager\9.4\products\privatejre__99573__wx6__xx__sp0__1\lib\i386\jvm.cfg'

Even after executing the commands between PROC SETINIT and SAVE;RUN; from our SID file (this is correct, isn't it?), the Log shows:

[...]
---High Performance Suite
30APR2023 (CPU A)
NOTE: Siteinfo data have been updated.

But still DM does not start and it's privatejre-folder is almost empty (compared to our old server):

Is there anything else we can try?

Thanks in advance.

[gwootton]

Given this is a new installation I'd question if the installation was successful or if maybe it is incomplete. You may want to engage technical support to help review your install logs.

[SASKiwi]

@IMBI-IT  - Your licence applied successfully. If SAS Deployment Manager still isn't starting then some other problem must be causing it. As @gwootton suggests, Tech Support is your best option to progress this.