SAS 9.4 installation issue | 'One or more hotfixes...couldn't be applied'

[johnny_canuck]

Windows 10 Pro machine -- new install of SAS 9.4.  Installation proceeds normally (I simply accepted the defaults to confirm that wasn't going to be a problem), until I get to 

Click next, and....installer throws the following error, and upon 'clicking OK' exits. 

The log it refers to is filled with lines like the following:

     

INFO: ExeProc::ReadFromPipe=Standard output

      java.nio.file.NoSuchFileException: C:\Users\egc\Desktop\sas.installer\hot_fix\M2K007pt.zip

      at java.base/sun.nio.fs.WindowsException.translateToIOException(Unknown Source)

      at java.base/sun.nio.fs.WindowsException.rethrowAsIOException(Unknown Source)

A recent JRE is already on the machine

  java version "1.8.0_451"
Java(TM) SE Runtime Environment (build 1.8.0_451-b10)
Java HotSpot(TM) 64-Bit Server VM (build 25.451-b10, mixed mode)

but since 9.4 is in theory bundled with a private JRE, I'm puzzled as to what the error log is telling me -- no Java? incompatible Java? Something else?

Suggestions/pointers to the obvious most welcome. 

[johnny_canuck]

Additional 'data point'. Aftrer scrolling back *up* the log file, I get to this, which seems to suggest it isn't finding the 'local, private SAS JRE' (or something to that effect. 

INFO: Launcher::Run::start::launchercmd=..\..\products\privatejre__99574__wx6__xx__sp0__1\bin\java
Thu May 22 11:53:37 2025
INFO: Launcher::Run::start::launcherargs=-Xmx2048M -jar deploywiz/setup.jar
Thu May 22 11:53:37 2025
INFO: Launcher::Run::start::Run with stdout="..\..\products\privatejre__99574__wx6__xx__sp0__1\bin\java" -Xmx2048M -jar deploywiz/setup.jar -startuplocation "C:\Users\egc\Desktop\sas.installer"
Thu May 22 11:53:37 2025
ERROR: ExeProc::ExeandDisplay::GetStdHandle::NULL=183

[SASKiwi]

Has the SAS Software Depot you are installing off been used to successfully install on other computers? Is this an upgrade to an existing SAS installation or a completely new installation from scratch?

It would be worthwhile opening a track with Tech Support for this problem.

[johnny_canuck]

Fresh clean install on a machine. No idea if used successfully for others -- downloaded a *large* .zip archive offered by the IT folks at my University (part of the big site license with SAS), extracted the files, and away we go.

[SASKiwi]

In that case you might want to reach out to your IT folks for guidance and provide them with the install log.