SAS 9.3 Deployment Manager not Running

[Pitzer16]

Hello--

I am trying to uninstall SAS 9.3 from my former employer in order to install SAS 9.3 from my current employer on my home office computer. I have tried to follow how SAS suggests to uninstall the program but the only problem is that the deployment manager will not run. I am logged in as the administrator and JAVA is updated on my computer. Any advice on how to get around this would be much appreciated.

Thank you,

Lindsay

[SASKiwi · Accepted solution]

Check what version of JRE (Java Runtime Environment) you have. If you don't have the officially supported version (eg 1.6.0_24) as documented here this may be the cause of your problem:

http://support.sas.com/resources/thirdpartysupport/v93/jres.html

Later versions can cause certain SAS components to fail. We have used 1.6.0_24 and 1.6.0_32 successfully but have had problem with later versions.

If that doesn't help try following the advice here:

http://support.sas.com/kb/44/362.html

Good luck!

[Macaraeg]

check out the discussion 

you will probably just need java 1.6 and the file change.

[Pitzer16]

Thanks! Both answers were really helpful and I successfully uninstalled!

Lindsay