BookmarkSubscribeRSS Feed
🔒 This topic is solved and locked. Need further help from the community? Please sign in and ask a new question.
Pitzer16
Calcite | Level 5

Hello--

I am trying to uninstall SAS 9.3 from my former employer in order to install SAS 9.3 from my current employer on my home office computer. I have tried to follow how SAS suggests to uninstall the program but the only problem is that the deployment manager will not run. I am logged in as the administrator and JAVA is updated on my computer. Any advice on how to get around this would be much appreciated.

Thank you,

Lindsay

1 ACCEPTED SOLUTION

Accepted Solutions
SASKiwi
PROC Star

Check what version of JRE (Java Runtime Environment) you have. If you don't have the officially supported version (eg 1.6.0_24) as documented here this may be the cause of your problem:

http://support.sas.com/resources/thirdpartysupport/v93/jres.html

Later versions can cause certain SAS components to fail. We have used 1.6.0_24 and 1.6.0_32 successfully but have had problem with later versions.

If that doesn't help try following the advice here:

http://support.sas.com/kb/44/362.html

Good luck!

View solution in original post

3 REPLIES 3
SASKiwi
PROC Star

Check what version of JRE (Java Runtime Environment) you have. If you don't have the officially supported version (eg 1.6.0_24) as documented here this may be the cause of your problem:

http://support.sas.com/resources/thirdpartysupport/v93/jres.html

Later versions can cause certain SAS components to fail. We have used 1.6.0_24 and 1.6.0_32 successfully but have had problem with later versions.

If that doesn't help try following the advice here:

http://support.sas.com/kb/44/362.html

Good luck!

Macaraeg
Calcite | Level 5

check out the discussion 

you will probably just need java 1.6 and the file change.

Pitzer16
Calcite | Level 5

Thanks! Both answers were really helpful and I successfully uninstalled!

Lindsay

suga badge.PNGThe SAS Users Group for Administrators (SUGA) is open to all SAS administrators and architects who install, update, manage or maintain a SAS deployment. 

Join SUGA 

Get Started with SAS Information Catalog in SAS Viya

SAS technical trainer Erin Winters shows you how to explore assets, create new data discovery agents, schedule data discovery agents, and much more.

Find more tutorials on the SAS Users YouTube channel.

Discussion stats
  • 3 replies
  • 8056 views
  • 6 likes
  • 3 in conversation