OLAP Cube Studio fails to launch

[DrDuane]

pP Cube StudioI am on a Windows XP work station, with both Enterprise Guide 5.1 and PC SAS 9.3. I am also a new user of the BI Studio Platform and just got Information Map Studio, OLAP Cube Studio 4.3, Management Console, Personal Login Manager and other BI Suite apps installed. I cannot get OLAP Cube studio to launch, even after reinstallation and rebooting the machine. When I double click it to launch in programs list, I only get an hourglass,or screen flash for a second, then nothing. Information Map Studio launches, but not OLAP Cube studio. Our company is just getting the BI Platform up and running so there are no real experts or historical knowledge available.

Any ideas for me or my SAS Environment steward to look at and try? I noticed there is an issue logged with Windows 8.1 users and the Java code used.

Thanks for any help,

Duane

[SASKiwi]

If it is a Java version issue then usually all SAS Java clients don't work including Info Map Studio. Does SAS Management Console work?

Also check what version of Java is installed - easiest to check in Internet Explorer.

[DrDuane]

Info map studio and management console both launch. OLAP Cube Studio is the only one that aborts on launch. I have Java v. 6.0.240.7 Don't know if there is a version that lives harmoniously with all modules.

[SASKiwi]

You appear to have the right Java version for 9.3:

http://support.sas.com/resources/thirdpartysupport/v93/jres.html

Time for a SAS Support track if you haven't already done so?

[DrDuane]

I have a support track going, but no answers or suggestions yet.

[SASKiwi]

Another thought, have a look in the OLAP Cube Studio client logs to see if there are any errors being recorded:

http://support.sas.com/documentation/cdl/en/bidaag/63126/HTML/default/viewer.htm#n1p7ubj0ljg95un1j2h...

[DrDuane · Accepted solution]

I figured out how to fix it myself. I went into the add-remove programs > right click on OLAP Cube Studio > Choose "Repair Program". After waiting 10 minutes or so, fixed! I believe this same method could work with other BI Studio component launch issues, e.g. Information Map Studio.

[jakarman]

The best thing to do is not using the default installed java but building it with a jpre .

By that you are not dependent an java updates that are included in a Webbrowser.

Every tool of sas has a lot of fixes to be applied after installation. Sometimes fixes are causing new problems the combination has to be verified by the guys doing the installation. It should have an approach for applying updates conforming a change management process.