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A1ex777
Fluorite | Level 6

Hi!

 

I'm trying to test email alert and keep getting the next error, doing it via SMC in Active Server node 

 

Here is error from log metadata server:

 

2021-02-03T13:37:15,020 DEBUG [00624345] 75545:username@company.co.ru - START Perf.ARM.IOM.OMI.Server.Refresh 2cdedc88 0 0
2021-02-03T13:37:36,458 ERROR [00624345] 75545:username@company.co.ru - An attempt to send an ALERT EMAIL to 'username@company.co.ru' has resulted in 'ERROR: The connection has timed out.'
2021-02-03T13:37:36,458 INFO [00624345] 75545:username@company.co.ru - Refresh return code=807feda6....
2021-02-03T13:37:36,458 ERROR [00624345] 75545:username@company.co.ru - An attempt to send an ALERT EMAIL to 'username@company.co.ru' has resulted in 'ERROR: The connection has timed out.'
2021-02-03T13:37:36,458 DEBUG [00624345] 75545:username@company.co.ru - STOP Perf.ARM.IOM.OMI.Server.Refresh 0 0

 

sasv9.cvg has settings:

-emailsys SMTP
-emailhost mail.company.co.ru.
-emailport 25
-emailid "SASMeta - Metadata Server (SASConfig - Lev1) <sas-ci-meta-t@company.co.ru>"

 

In omaconfig.xml file options EMAILALERT has the same email

 

In SMC Active Server

Sender of messages - sas-ci-meta-t@company.co.ru

Recipient of administrative messages - username@company.co.ru

 

What issue it could be?

 

2 REPLIES 2
gwootton
SAS Super FREQ
It looks like the connection to mail.company.co.ru on port 25 is being blocked.
--
Greg Wootton | Principal Systems Technical Support Engineer
CarmineVerrell
SAS Employee

Can you please try looking at this usage note and see if that helps. Also try rebooting the metadata server and please don't forget to do a backup before.

Usage Note 18363: Troubleshooting guidelines for successfully sending an SMTP e-mail from SAS® softw...

 

Hope this helps.

 

Carmine

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