Metadata server email alert error

[A1ex777]

Hi!

I'm trying to test email alert and keep getting the next error, doing it via SMC in Active Server node 

Here is error from log metadata server:

2021-02-03T13:37:15,020 DEBUG [00624345] 75545:username@company.co.ru - START Perf.ARM.IOM.OMI.Server.Refresh 2cdedc88 0 0
2021-02-03T13:37:36,458 ERROR [00624345] 75545:username@company.co.ru - An attempt to send an ALERT EMAIL to 'username@company.co.ru' has resulted in 'ERROR: The connection has timed out.'
2021-02-03T13:37:36,458 INFO [00624345] 75545:username@company.co.ru - Refresh return code=807feda6....
2021-02-03T13:37:36,458 ERROR [00624345] 75545:username@company.co.ru - An attempt to send an ALERT EMAIL to 'username@company.co.ru' has resulted in 'ERROR: The connection has timed out.'
2021-02-03T13:37:36,458 DEBUG [00624345] 75545:username@company.co.ru - STOP Perf.ARM.IOM.OMI.Server.Refresh 0 0

sasv9.cvg has settings:

-emailsys SMTP
-emailhost mail.company.co.ru.
-emailport 25
-emailid "SASMeta - Metadata Server (SASConfig - Lev1) <sas-ci-meta-t@company.co.ru>"

In omaconfig.xml file options EMAILALERT has the same email

In SMC Active Server

Sender of messages - sas-ci-meta-t@company.co.ru

Recipient of administrative messages - username@company.co.ru

What issue it could be?

[gwootton]

It looks like the connection to mail.company.co.ru on port 25 is being blocked.

[CarmineVerrell]

Can you please try looking at this usage note and see if that helps. Also try rebooting the metadata server and please don't forget to do a backup before.

Usage Note 18363: Troubleshooting guidelines for successfully sending an SMTP e-mail from SAS® softw...

Hope this helps.

Carmine