Suggest to try these options as shared in the KB link.
Diagnosing and resolving "The application was unable to load the SAS environment definitions."
This error message typically occurs when attempting to launch SAS Enterprise Miner Client. The message suggests that SAS Enterprise Miner Client was able to find the value for the SASENVIRONMENTSURL key, but encountered a problem when using that value as a URL. The problem could occur while accessing the URL, while inspecting the XML contents, or while validating the server(s) that are referenced in the XML.
As a first step, attempt to access the URL with a web browser on the problematic machine. If a web browser on the same machine can return the XML successfully, then investigation should focus on further diagnostics within SAS Enterprise Miner Client: em_console output. See the section "Collecting em_console output" for details.
If a web browser on the same machine cannot return the XML successfully, then investigation should turn to the server or to the connection between the client and server. Is the server process serving up the XML and running as expected? See the section "Inspecting server status" and "Collecting relevant server logs" for details.
If the issue persists, then engage SAS Technical Support. Be sure to include these items:
- a screenshot of the error message
- a copy of the SASHome\sassw.config file from the problematic client machine
- a screenshot illustrating the results of the attempt to access the URL with a web browser
- If accessing the URL via web browser is unsuccessful, then send these items:
- a screenshot or other output that illustrates the status of the server processes as described in the section "Inspecting server status"
- relevant server-logs as described in the section "Collecting relevant server-logs"
- If accessing the URL via web browser is successful, then send this item: em_console output from the time of the error as described in the section "Collecting em_console output"