Head Global CXM Operations (US), Former Global SAS® Infrastructure Lead, Cloud Engineer, and CI360 Implementer for US, EMEA, APAC, Latin America, and the Caribbean territories at SAS® Institute Inc and Partners. As the Head of Global CXM Operations (US), Cloud Strategy, and SAS Practices, I collaborate with C-Suite executives, cloud providers, data curators, business units, developers, and security teams to implement effective hybrid cloud architectures and foster a customer-centric culture to drive growth opportunities, loyalty, and retention. This involves navigating the complex challenges posed by cloud service providers, cybersecurity, data governance, and compliance requirements (SOC 2 Type 2, FedRAMP, GDPR, CCPA, HIPAA, PCI-DSS..) to create a positive and seamless experience for customers throughout their journey. I also frequently work with SAS® official Partners overseas.