Head of Global CXM Operations (US), Cloud Strategy, and SAS Practices. Former Global SAS Infrastructure Lead, Cloud Engineer, and CI360 Implementer for the US, EMEA, APAC, Latin America, and the Caribbean territories at SAS® Institute Inc. and Official Partners. As the Head of Global CXM Operations (US), Cloud Strategy, and SAS Practices, I collaborate with C-suite executives, cloud providers, data curators, business units, developers, and security teams to implement effective hybrid cloud architectures and foster a customer-centric culture to drive growth opportunities, loyalty, and retention. This involves navigating the complex challenges posed by cloud service providers, cybersecurity, data governance, and compliance requirements (SOC 2 Type 2, FedRAMP, GDPR, CCPA, HIPAA, PCI-DSS) to create a positive and seamless experience for customers throughout their journey. I also frequently work with SAS® official partners overseas.