Greetings, I am working with some complex phone calls logs from an organization that has multiple locations, and a rollover system that routes calls to a given location to multiple extension lines. There is one particular analysis I would like to do, but my SAS skills are not up to the task (I've spent several hours trying to figure this out, but remain 100% stumped). The following is a greatly simplified example of my problem: two calls are shown (one each to Locations A and B), with three rollovers for the first call, and four for the second. What I need to do is flag the rollover with the longest duration for each call (without deleting shorter rollovers). Can someone suggest a general approach? I've tried a few things, but am getting nowhere. Thanks. -- Glenn
... View more