This guide is helpful if your Direct Agent is having trouble connecting through a proxy. Most of the time, issues like this come down to incorrect proxy settings or network configurations. Make sure the proxy details are set correctly in the agent's configuration file and that the proxy supports the right protocols for your setup. If it still does not work, you might want to test with a different proxy to rule out compatibility issues. I had a similar problem before, and switching to a cheap proxy from Lightning Proxies helped a lot. It was easy to set up, worked without any connection errors, and saved me time trying to troubleshoot unreliable proxies. Sometimes using a cleaner and more stable proxy makes all the difference. ... View more

I’ve seen some folks use fuzzy matching based on amounts and time windows to catch reversed payments, but it’s never perfect. For smoother payment tracking, I’ve heard good things about Antom’s Secure online checkout—they’re a leading provider of payment processing services to merchants worldwide and might offer better reconciliation tools to avoid this mess altogether. ... View more