Hello @dexie how are you?
I'm sorry you had a bad experience. I don't know where you've been accessing SAS Viya, but it would be very interesting for you to contact the SAS office that supports your company locally. Most likely, the poor performance you've been experiencing is related to a bad sizing of the environment he's in.
It is necessary to identify the size of the tables you are working on, how many people work simultaneously on the same tasks, the types of reports and algorithms that are being worked on, etc.
My advice is that you contact the SAS office and the SAS team that has been supporting your company. As I said, they will be able to evaluate and resize, if necessary, the environment.
KInd Regards,
Ricardo
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