I guess I'm not understanding the dilemma here. Why not tell just them to use Share -> Send to Microsoft Excel to produce Excel files? The feature you want is already there. As far as I can determine, there is nothing that needs to be "fixed". The details of what is currently happening that produces an incorrect result (describe the process, what's wrong, and the ideal result) and why the already-provided option isn't resolving the problem would be helpful.
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