Hi:   WRDS is supported by the Univ of Penn help team. If the issue is with a server, then it would be a UPenn server that has issues. The WRDS team has a page that outlines how they support WRDS: https://wrds-www.wharton.upenn.edu/pages/grid-items/accessing-wrds-support/ which may be a better place to start, since they would be in control of the UPenn servers. Cynthia ... View more