its normal .csv file Headers: eventShortDesc,eventDesc,SummaryDescription,sourceSystemCd,sourceSystemCd,legalOrgId,sourceSystemCd,managementOrgId,sourceSystemCd,geographyId,x_footprintsID,x_severity_class,x_fp_category,x_fp_coreSystem,x_fp_subSystem,x_fp_closureCd,x_fp_systemNm,x_fp_firstNm,x_fp_lastNm,x_fp_userID,x_fp_email,x_fp_department,x_fp_office,x_fp_area,x_fp_resolution,x_submission_dttm,x_closure_dttm Line 1: **** Expert log in,"<! 2013-11-28 08:57:53 Escalated >Entered on 2013-11-28 at 08:57:53 by ***** Jern :Entered on 27/11/2013 at 17:24:59 CET (GMT+0100) by **** Service Desk:Hi,We communicated to **** Widros the solution of the problem:WAS lost contact to repository in ***. *** sorted out hte storage problem and that solved the problem.Thanks,FrancoEntered on 2013-09-05 at 13:46:51 by ***** Curman :Roll back of a change at CGI resolved the problem. Verified by *** Wennerholm and Telrock.BR/****",Falcon Expert log in,MON,MON,-1,MON,-1,MON,-1,,3,Core__bSystems,,,,,,,,,ECS - Customer Service Area,,,"Entered on 2013-11-28 at 08:57:53 by ***** Jern :Entered on 27/11/2013 at 17:24:59 CET (GMT+0100) by **** Service Desk:Hi,We communicated to **** Widros the solution of the problem:WAS lost contact to repository in ****. ****sorted out hte storage problem and that solved the problem. Thanks,FrancoEntered on 2013-09-05 at 13:46:51 by **** Curman",03SEP13:14:08:42, Line 2: "Incident SB1 **** , compliance breach.",<! 2013-11-01 13:28:00 groe >Copied to Change Management as RFC #3956 by Gro **** ,"Incident SB1 ****, compliance breach.",MON,MON,-1,MON,-1,MON,-1,,3,Core__bSystems,,,,,,,,,Customer Service Bank Market,,***NO,"Entered on 2013-11-27 at 11:47:26 by Gro **** :Implemented (RFC 3956).Entered on 2013-10-03 at 11:54:17 by **** Service Desk:Hi,Since I am not getting any response, I am closing this ticket as resolved. Please reopen the ticket in case of any clarifications.Regards,**** M",25SEP13:09:30:17, in line 1, just after first comma, second column data starts with ", but in actual dataset it is not like that....there is no quotation mark. Sama for line 2, first data starts with ".
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