Hi and welcome to the forum! My name is Dan Zaratsian and I'm an Analytics Consultant, specializing in Text Analytics as SAS. I am responsible for pre-sales consulting and technology enablement across industries, as well as within SAS. I work closely with customers of all levels (analysts through executives) to provide analytics consulting/strategy, proof-of-concepts, and post-sale training and support. As a specialist in text analytics, I focus on areas where the client can leverage textual data (such as Twitter or Facebook content, blogs and forums, online reviews, call center notes, survey responses, emails, document collections). I use SAS Text Analytics (and a wide variety of SAS software) on a daily basis and would be happy to help address challenges and/or brainstorm on new opportunities. I have a B.S. in Electrical Engineering from the University of Akron and a M.S. in Analytics from the Institute of Advanced Analytics at North Carolina State University. Thanks! ... View more