Good morning, Updating the license, I encountered problems in starting the SAS Viya infrastructure services. I don't know if the problem is related to this anyway. The steps followed to update licenses were followed by the guide found at this reference in SAS Help Center: Licensing: How To Apply Licenses. In detail, the macro steps were as follows: Apply New Licenses Manually: The new license (both .jwt file and .txt file) was placed inside the /opt/sas/spre/home/SASFoundation/ folder. The command to apply configure the new license was executed obtaining as a message from the server the correct application of the license. Similarly, the license presence on CAS was updated by applying the command to create the file "sas_license.txt" Apply New SAS Data Agent Licenses: In this file /opt/sas/viya/config/etc/dagentsrv/default/setinit.txt is pasted the new txt license Once this phase is finished proceeding with the restart of all services we are experiencing multiple problems. Many of these do not turn on or otherwise remain in the not ready state as we envince in these photos: One of the main services "sas-viya-dagentsrv-default" goes into time-out error. Going in order I write down what I have already tested, it would not appear to be zombie services present within the machine. Running the vi da_entities.dtd command the entity pointing to the license already appeared to be correct: In fact, as you can see, at the path described is the new sas license: Starting the service again, which presumably is the cause of the failure to start the remaining ones, we always receive the same "failed". The restart time of the attached service is 13:30. The status of the service is as follows: The log via journalctl -xe is put here: [sas@ip-172-31-7-96 default]$ sudo journalctl -xe
Jul 06 13:30:13 \*******************\ slapd[2354]: conn=1003 op=690 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:30:13 \*******************\ slapd[2354]: conn=1003 op=691 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:30:13 \*******************\ slapd[2354]: conn=1003 op=691 SRCH attr=memberUid cn gidNumber member
Jul 06 13:30:13 \*******************\ slapd[2354]: conn=1003 op=691 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:30:13 \*******************\ runuser[2888]: pam_unix(runuser:session): session opened for user root by (uid=0)
Jul 06 13:30:14 \*******************\ runuser[2888]: pam_unix(runuser:session): session closed for user root
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=692 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=692 SRCH attr=uid uidNumber
Jul 06 13:30:14 \*******************\ slapd[2354]: <= bdb_equality_candidates: (uid) not indexed
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=692 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=693 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=693 SRCH attr=memberUid cn gidNumber member
Jul 06 13:30:14 \*******************\ slapd[2354]: conn=1003 op=693 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:30:14 \*******************\ runuser[3273]: pam_unix(runuser:session): session opened for user sas by (uid=0)
Jul 06 13:30:15 \*******************\ sas-viya-dagentsrv-default[2857]: level=warn app=sas-crypto-management timestamp=2023-07-06T13:30:1
Jul 06 13:30:15 \*******************\ sas-viya-dagentsrv-default[2857]: level=info app=sas-crypto-management timestamp=2023-07-06T13:30:1
Jul 06 13:31:49 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:31:
Jul 06 13:33:23 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:33:
Jul 06 13:34:59 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:34:
Jul 06 13:35:13 \*******************\ systemd[1]: sas-viya-dagentsrv-default.service start operation timed out. Terminating.
Jul 06 13:35:13 \*******************\ systemd[1]: Failed to start LSB: SAS Data Agent.
-- Subject: Unit sas-viya-dagentsrv-default.service has failed
-- Defined-By: systemd
-- Support: http://lists.freedesktop.org/mailman/listinfo/systemd-devel
--
-- Unit sas-viya-dagentsrv-default.service has failed.
--
-- The result is failed.
Jul 06 13:35:13 \*******************\ systemd[1]: Unit sas-viya-dagentsrv-default.service entered failed state.
Jul 06 13:35:13 \*******************\ systemd[1]: sas-viya-dagentsrv-default.service failed.
Jul 06 13:35:13 \*******************\ polkitd[750]: Unregistered Authentication Agent for unix-process:2851:16658408 (system bus name :1.
Jul 06 13:35:13 \*******************\ sudo[2849]: pam_unix(sudo:session): session closed for user root
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=694 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=694 SRCH attr=uid uidNumber
Jul 06 13:35:59 \*******************\ slapd[2354]: <= bdb_equality_candidates: (uid) not indexed
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=694 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=695 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=695 SRCH attr=memberUid cn gidNumber member
Jul 06 13:35:59 \*******************\ slapd[2354]: conn=1003 op=695 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: Get https://ip-172-31-17-189.eu-central-1.compute.internal:8200/v
Jul 06 13:36:38 \*******************\ sas-viya-dagentsrv-default[2857]: level=error app=sas-crypto-management timestamp=2023-07-06T13:36:
Jul 06 13:36:38 \*******************\ runuser[3273]: pam_unix(runuser:session): session closed for user sas
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=696 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=696 SRCH attr=uid uidNumber
Jul 06 13:38:50 \*******************\ slapd[2354]: <= bdb_equality_candidates: (uid) not indexed
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=696 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=697 SRCH base="dc=viya,dc=local" scope=2 deref=0 filter="(&(objectClass=p
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=697 SRCH attr=memberUid cn gidNumber member
Jul 06 13:38:50 \*******************\ slapd[2354]: conn=1003 op=697 SEARCH RESULT tag=101 err=0 nentries=0 text=
Jul 06 13:38:50 \*******************\ sudo[7831]: sas : TTY=pts/0 ; PWD=/opt/sas/viya/config/etc/dagentsrv/default ; USER=root ; COM
Jul 06 13:38:50 \*******************\ sudo[7831]: pam_unix(sudo:session): session opened for user root by ec2-user(uid=0) Within the path "/opt/sas/viya/config/var/log/dagentsrv/default/" nothing appears in the restart time. Hoping for help. Regards, Thank you
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