That's a bit weird. I suggest you contact your SAS admin or if there is none then SAS Tech Support.
It also appears that you're not yet using a SAS EG 8.x version. You ideally upgrade to a more recent version as well (if you're using a compatible SAS9.x version). Alternatively start using SAS Studio as that's the UI of the future with SAS EG no more being available for SAS Viya 4 and beyond.
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