Hey @ygrabowiecki ,
two questions:
Do the users all have the same browser version? Not thinking that is the problem just trying to eliminate variables.
Are you perchance on VA 8.1 on Linux, if so take a look at this SAS Note - https://support.sas.com/kb/60/685.html
If question two doesn't apply to you, please provide the Viya + VA version you are on and the OS this is running on.
Kind regards,
David
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