Hi: To open a track with Tech Support, fill out the form at this link: http://support.sas.com/ctx/supportform/createForm or send mail to support@sas.com . Be sure to include your site license number. You don't have to send them everything the first time you make contact, they will verify your details and then assign your track to the right group. Then you'll be asked for full details and code and error messages. Cynthia ... View more