Go to support.sas.com, down a bit there's a button for "Technical Support". Click it. You've done 1 and 2, so click 3 "Contact Technical Support", and you'll be guided into a dialogue to get in touch with them. I suggest you follow the "Create a Track" stream, it's what I always do and it works well.   I've had excellent support from them for over 20 years. Good luck!    Tom ... View more