Hi, When trying to launch EG it's gives me the below error, please take a look and suggest the workaround to fix it.   Application Error: SAS Enterprise Guide has encountered a problem We recommend that you save your work and restart SAS Enterprise Guide. ------------------------------------------------------------------------------------------------------- Exception information ------------------------------------------------------------------------------------------------------- The remote server returned an error: (401) Unauthorized. -------------------------- Technical Information Follows -------------------------- Exception Details: ---------------------------------------- Exception type: System.Net.WebException Message: The remote server returned an error: (401) Unauthorized. Source: System Target Site: GetResponse Stack Trace: at System.Net.HttpWebRequest.GetResponse() at SAS.EC.SASWebExtensions.VisualAnalyticsTransport.TransportServiceAPI.MakeHttpWebRequest(Uri requestUri, WebRequestMethod requestMethod, String requestPayload, WebHeaderCollection headers, String acceptHeaderType, CookieContainer sessionCookieContainer, Boolean allowRedirect) at SAS.EC.SASWebExtensions.VisualAnalyticsTransport.TransportServiceProxy.MakeHttpWebRequest(Uri requestUri, WebRequestMethod requestMethod, String requestPayload, Boolean allowRedirect, String acceptHeaderType, WebHeaderCollection headers) at SAS.EC.SASWebExtensions.VisualAnalyticsTransport.TransportServiceProxy.GetFavorites(String folderGroupSBIP) at SAS.EC.Favorites.Favorites.LoadServerFavorites(TransportServiceProxy transportServiceProxy) at SAS.EG.Favorites.FavoritesManager.CheckForServerFavorites() at SAS.EG.Favorites.FavoritesManager.CreateFavoritesMenu(ToolStripMenuItem favoritesMenu) at SAS.EG.MainForm.UpdateTasksAndFavorites() ... View more