Well, we finally figured it out and I have installed the software on my laptop. It was something in our environment, an AD group that didn't allow installing software, and it must have been specific things that weren't on an approved list, SAS being non-approved. When I started asking around, they said "Oh, last week we moved a bunch of devices out of this group, so if it's working now, you must have been one of them. We hadn't checked that for a long time". So, if this happens to anyone else, it's likely a user's environment that us causing this behavior in the Setup.
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