Google can be your friend here: just search using the text of the error message.
If you Google "The final Hessian matrix is full rank but has at least one negative eigenvalue", you find these links:
http://tinyurl.com/z7s4q4g
http://tinyurl.com/gorokea
Another useful resource is this paper
https://support.sas.com/resources/papers/proceedings15/SAS1919-2015.pdf
Hopefully one of these will suggest a solution for your problem. Good luck!
Edited: Also, if you would provide a description of your study and and your model, someone on the list might be able to help you assess whether you have a correct model.
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