We have recently migrated app to Citrix server and facing this issue when user entered the comments on alerts tab. This issue is that the user leaves the comment window open and does not close it before going to the next alert. Before, the window would close when they left the alert, now it does not and the user is left with multiple comment windows open. Seems like we need to change some internet explorer setting so that user comments box automatically close when user click on new alert.
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