Some solutions of SAS Viya for Learners are not displayed

[perez-jose]

Hi guys,

Hope you are doing well. When I log in on SAS Viya for Learners, and I try to go to SAS Studio, the following message is displayed "the current tenant is not onboarded":

After closing the message and refreshing the page, this message is displayed "There was an error while starting SAS Studio. A connection to the SAS server was unavailable":

and after refreshing and trying again, SAS Studio is displayed:

Is this a normal behaviour of SAS Viya for Learners? It seems very chaotic as you have to try many times.

Thanks

[JosvanderVelden · Accepted solution]

Which browser are you using? SAS suggests to use google chrome or firefox for the best experience. I've had similar experiences and suspect cookies from past sessions may interfere. When I had the issue I could usually resolve it by using private/incognito browsing. If that doesn't solve the issue for you the best is reporting the behaviour via email. Send the email to sasviyaforlearners@sas.com. Please provide as much detail as possible within the email (i.e. url in the address bar of the screen from which you are having a challenge; ex. https://v4e042.vfe.sas.com/SASStudioV/), so that the SAS technical support team member can quickly route to the appropriate expert to assist you through to resolution.