sas va error

[woo]

we are using sas 9.4 m3 with sas va 7.1 and model risk management application 6.1 on linux vm. 

when users open sas va hub they receive below error. 

An error occurred during service request. 

Service: userService/getLogThreshold>>error

Error: Proxy Error 

catalina log for specific server shows this:

SASModelRisk [tomcat-http--31] WARN org.apache.commons.validator.ValidatorResources - Form 'queryForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--19] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--19] WARN org.apache.commons.validator.ValidatorResources - Form 'newIssueForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--19] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk  [tomcat-http--37] WARN org.apache.commons.validator.ValidatorResources - Form 'queryForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--16] WARN org.apache.commons.validator.ValidatorResources - Form 'queryForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--11] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--11] WARN org.apache.commons.validator.ValidatorResources - Form 'newIssueForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--11] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--48] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--48] WARN org.apache.commons.validator.ValidatorResources - Form 'newIssueForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--48] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--4] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--4] WARN org.apache.commons.validator.ValidatorResources - Form 'newIssueForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--25] WARN org.apache.commons.validator.ValidatorResources - Form 'queryForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--42] WARN org.apache.commons.validator.ValidatorResources - Form 'queryForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--38] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--38] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--35] WARN com.sas.oprisk.monitor.web.cpb.runtime.MonitorWebCPBRuntimeService - Warning: Field "AUDITINSTID" is required by the data model but marked "readonly" in the screen definition.

SASModelRisk 01Nov18 15:56:25,170 [tomcat-http--35] WARN com.sas.oprisk.monitor.web.cpb.runtime.MonitorWebCPBRuntimeService - Warning: Field "AUDITINSTID" is required by the data model but marked "readonly" in the screen definition.

SASModelRisk [tomcat-http--35] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--35] WARN org.apache.commons.validator.ValidatorResources - Form 'auditForm' not found for locale 'en_US'
SASModelRisk [tomcat-http--26] WARN com.sas.oprisk.monitor.web.cpb.runtime.MonitorWebCPBRuntimeService - Warning: Field "AUDITINSTID" is required by the data model but marked "readonly" in the screen definition.

SASModelRisk [tomcat-http--26] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--26] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--5] WARN com.sas.oprisk.monitor.web.cpb.runtime.MonitorWebCPBRuntimeService - Warning: Field "AUDITINSTID" is required by the data model but marked "readonly" in the screen definition.

SASModelRisk [tomcat-http--5] WARN com.sas.oprisk.monitor.web.cpb.runtime.MonitorWebCPBRuntimeService - Warning: Field "AUDITINSTID" is required by the data model but marked "readonly" in the screen definition.

SASModelRisk [tomcat-http--5] WARN org.apache.struts.action.ActionMapping - Unable to find 'success' forward.
SASModelRisk [tomcat-http--5] WARN org.apache.commons.validator.ValidatorResources - Form 'auditForm' not found for locale 'en_US'

SAS searchservice log shows:

[tomcat-http--41] ERROR [sasadm] org.jasig.cas.client.util.CommonUtils - Server returned HTTP response code: 500 for URL: https://company.com/SASLogon/proxy?pgt=TGT-44861-T00hOAU3y2cEZQNEa3zSREU2S6pz2zKUrbMVgvCYf10ehbKk6G-...
[tomcat-http--41] ERROR [sasadm] com.sas.svcs.search.dao.irstudio.IRStudioQueryBuilder - Invalid query data for 'IR Studio Query Server' [tomcat-http--41] ERROR [sasadm] com.sas.svcs.search.impl.SearchServiceImpl - Unable to obtain Available Facets [tomcat-http--42] ERROR [sasadm] com.sas.svcs.search.impl.SearchIndexServiceImpl - Failed to retrieve facets info [tomcat-http--42] ERROR [sasadm] com.sas.svcs.search.impl.SearchIndexServiceImpl - Indexing process failed due to  internal error

[Madelyn_SAS]

Please post any errors or warnings from the SASVisualAnalyticsHub.log at the time the error appeared in the browser. The log is here

• • /SAS-configuration-directory/Lev1/Web/Logs/SASServer12_1/SASVisualAnalyticsHub7.x.log

[woo]

Thanks. i am not sure why but that log didn't update when error happened, but SASVisualAnalyticsTransport7.2.log did. 

AT ERROR [tomcat-http--30]  [unknown:unknown] com.sas.onebi.transportservices.filters.ProductValidation - *** Product setinit validation failure - product not licensed ***
VAT ERROR [tomcat-http--30]  [unknown:unknown] com.sas.onebi.transportservices.LogonService - *** Product validation failure - unable to validate product license ***
VAT ERROR [tomcat-http--10]  [unknown:unknown] com.sas.onebi.transportservices.filters.ProductValidation - *** Product setinit validation failure - product not licensed ***
VAT ERROR [tomcat-http--10] [unknown:unknown] com.sas.onebi.transportservices.LogonService - *** Product validation failure - unable to validate product license ***

we have valid sas license until next year, no issue there....

[Madelyn_SAS]

Please follow the instructions under If You Are Using SAS 9.4 M2 or Later in this SAS Note to check your license in metadata. 

http://support.sas.com/kb/57/183.html

[woo]

Thanks. Interestingly, if i run proc setinit from metadata (./sas -nodms) - it shows expiration date is 2019 (as we applied sas licenses few weeks back) - but when i see it from sas mc - it shows its already expired (last month 2018)? - we did physical file system backup sometime back + sas metadata backup - is it something we will have to apply license one more time? 

[Madelyn_SAS · Accepted solution]

Updating the license is a two-step process when certain solutions are involved, including Visual Analytics.

See https://blogs.sas.com/content/sgf/2016/08/02/two-steps-to-update-your-sas-license-and-check-if-it-is...

I believe all you need to do is follow the instructions to Update the SID File or Files in Metadata for Applicable SAS Solutions from the Software License Renewal instructions. You can find a link to the documentation for your operating system in this note

http://support.sas.com/kb/49/750.html 

For example, this is the UNIX/Linux document:

http://support.sas.com/documentation/installcenter/en/ikunixplannedri/66610/PDF/default/setinit_plan...

[woo]

Thanks Madelyn.