Re: User is not able to Login from his desktop/pc

PratikTiwari · Posted 07-02-2018 04:51 AM

Hi,

I have provided the SAS VA URL to the Client and provided him SAS Admin ID as he will be the admin for this project. But he is not able to Login from his desktop/lappy. It is showing an error 'This site cant be reached' 'schdev03's server IP address could not be found'.

What I should check so that he can open SAS VA from his desktop/lappy.

Thanks,

Pratik Tiwari

FredrikE · Posted 07-02-2018 05:02 AM

Seemes like he is on another network or behind a firewall or uses another DNS-server.

Check connectivity with your IT-pros, i'd say 🙂

//Fredrik

PratikTiwari · Posted 07-03-2018 06:32 AM

Is there some ports which needs to open?

FredrikE · Posted 07-04-2018 06:54 AM

Talk to your IT-pros, as a start the user should be able to ping the server (if ping is allowed...)

I.e "PING schdev03"

//Fredrik

PratikTiwari · Posted 07-10-2018 08:27 AM

The user is unable to ping that server. The output is 'Request Timed out'.

FredrikE · Posted 07-10-2018 09:44 AM

Then talk to your IT-pros and tell them that your user need to "see" the server 🙂

Should be something in the firewall, DNS-server or another network setup.

It has nothing to do with SAS, if the user can't even "see" the server from his computer.

//Fredrik