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ASHISH2525
Quartz | Level 8

Hi,

 

We are using SAS VA 7.4 , while distributing reports sometimes user do not get the mail or get it with some delay. 

What can be the root cause for it and solution ?

 

Regards,

Ashish

1 REPLY 1
Madelyn_SAS
SAS Super FREQ

Here is a SAS Note on troubleshooting distribtution: 

 

http://support.sas.com/kb/55/920.html

 

In your case, I would check the Hyperlink log that captures a time that the distributions were not received. 

 

  • Information about distribution execution is logged in the SASVisualAnalyticsHyperlink.log. This log is located in SAS-configuration-directory/Lev1/Web/Logs/SASServerx_y/.

Note that a delay sounds like it might be your email server. 

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