Missing SAS VA Features on Web Application

[jei]

Hi!

I'm using SAS VA 7.3, when accesing the web application of SAS VA I cannot see the other features such as Report Designer, Data Exploration, Administrator, etc. I checked the roles/groups of my user which is the SAS Demo on SAS Management Console and I have rights to access such features.

I attached screenshot of the User proerties and the web application.

Hope someone can help me.

Thanks!

[alexal]

@jei,

Have you recently installed a new license? It is possible that you forgot to upgrade the license for VA on the metadata server. I would like to review this file from the middle tier:

/<SASConfig>/Lev<X>/Web/Logs/SASServer1_1/SASVisualAnalyticsHub7.<X>.log
or
/<SASConfig>/Lev<X>/Web/Logs/SASServer12_1/SASVisualAnalyticsHub7.<X>.log

Also, please run the following SAS program in SAS Studio or EG and send to me /tmp/outsid.txt from the compute tier for further investigation:

data _null_; 
length uri $256 
text $3277; 
rc=1; 
arc=0; 
n=1; 
file "/tmp/outsid.txt" mod; 
do while(rc>0); 
rc=metadata_getnasn("omsobj:Document?@Name='SAS Setinit Location'","Notes",n,uri); 
arc=1; 
if (rc>0) then arc=metadata_getattr(uri,"StoredText",text); 
if (arc=0) then put text; 
n=n+1; 
end;
run;

[jei · Accepted solution]

Hi @alexal,

Sorry for the late revert. The cause of the error is expired license. We solved the issue by renewing the and applying our license.

Thank you!