Maps isn't working

[cesarssantos]

Hey Experts! So I am facing a problem with any maps (bubble map, region map) in my SAS VA. The Map does not load, until last week everything was fine, but after last Friday my SAS VA became slower and all the maps simple changed to this gray color.

Have you seen this before?

Thank you! 

[FalkoSchulz · Accepted solution]

It seems the map was not able to load map tiles. A map consists of a number of square blocks named tiles. Each tile is a separate image file on the map server. In the case of the default OpenStreet Map server tiles are loaded from http://opnsta.sas.com. A single tile for example of the area of Michigan would be http://opnsta.sas.com/mq_lite/5/8/11.png/7 . 

Often this caused by network connectivity issues or proxy configuration changes. Dependent on your version of VA - you may check out http://support.sas.com/kb/62/143.html and http://support.sas.com/kb/52/133.html and see whether steps described help in your case.

Let us know how you go.

Cheers, Falko

[cesarssantos]

Thank you very much!
My firewall was blocking the http://opnsta.sas.com/