Errors in Visual Analytics Administrator / Data Builder

[rodrigo_pereira]

Good afternoon, 

During the last days we are getting some errors in the VA Administrator / Data Builder that we are only able to solve with a complete restart of the Visual Analytics platform. 

This is even stranger because these errors appears spontaneously without any apparent cause. Bellow I show you the error messages we are getting in Administrator / Data Builder.

VA Administrator (when opening) 

"The default preference values did not load. Please contact your system administror for assistance"

"No services are avaible for: com.sas.svcs.jobexecution.client.JobExecutionServiceInterface. Is a required process not started?"

VA Data Builder (when running the query)

"The request could not be completed successfully due to a server error. Please contact your system administrator.

Server error: No services are available for: com.sas.svcs.jobexecution.client.JobExecutionServiceInterface. Is a required process not started?"

Can you help us to identify the causes of this errors and how to solve them?

The explorations/reports are working fine but we are unable to Run Queries and Administer VA.

Best Regards,

Rodrigo

[JuanS_OCS]

Hello @rodrigo_pereira,

would you mind if we join this topic with the most recent one here https://communities.sas.com/t5/SAS-Visual-Analytics/Data-Query-taking-to-long-to-run/td-p/407200 ?

Since there is no update on this topic from 1 month ago, I understand they both are the same issue, therefore if joined, they will provide better insights.

Also, it probably would be a good idea to move the topic to the Administration community. This issue seems to be more technical, and you won;t have as much audience within this community.

[JuanS_OCS · Accepted solution]

@rodrigo_pereira,

is this question solved/workarounded in this other post of yours? https://communities.sas.com/t5/SAS-Visual-Analytics/Data-Query-taking-to-long-to-run/m-p/408884