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Obsidian | Level 7

Good afternoon, 


During the last days we are getting some errors in the VA Administrator / Data Builder that we are only able to solve with a complete restart of the Visual Analytics platform. 


This is even stranger because these errors appears spontaneously without any apparent cause. Bellow I show you the error messages we are getting in Administrator / Data Builder.


VA Administrator (when opening) 

"The default preference values did not load. Please contact your system administror for assistance"

"No services are avaible for: Is a required process not started?"



VA Data Builder (when running the query)

"The request could not be completed successfully due to a server error. Please contact your system administrator.

Server error: No services are available for: Is a required process not started?"



Can you help us to identify the causes of this errors and how to solve them?

The explorations/reports are working fine but we are unable to Run Queries and Administer VA.


Best Regards,



Amethyst | Level 16

Hello @rodrigo_pereira,


would you mind if we join this topic with the most recent one here ?


Since there is no update on this topic from 1 month ago, I understand they both are the same issue, therefore if joined, they will provide better insights.


Also, it probably would be a good idea to move the topic to the Administration community. This issue seems to be more technical, and you won;t have as much audience within this community.




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